This is truly a story no one likes to hear. This story deals with a friend of mine and what she was forced to go through when she had to deal with an illness in her family. Jackie and her husband had been married for only four years when her husband Bill had a stroke and was forced to leave his job as a transport truck driver. Bill and Jackie although upset were not scared because they thought that they had a great Health Insurance Plan that would more than help them with the medical needs Bill was going to have. Wrong.
Jackie shortly after Bill having his stroke called their Health Insurance Company. She asked to speak to their agent who had sold them the plan. The receptionist put her threw to his extension and Jackie got his voicemail. She listened to the message and then at the prompt she left a message informing him that Bill had had a stroke and she wanted to discuss the plan they had bought, she left her policy number and her phone number. Jackie did not receive a call back that day like she had not only hoped for but expected. She waited until the next morning and she called again. Again she was put through to his voicemail, again she left another message. In this message Jackie explained that she really needed to speak with him. Needless to say, Jackie did not receive a return call that day either.
Jackie awoke the next morning and called their Insurance Company again, this time she talked with the receptionist. Jackie told her that she had left two previous messages with their agent explaining that her husband had had a stroke and that she needed to speak with him regarding their plan. The receptionist put her on hold and then she came back on the line saying that all she could do was put her threw to his voicemail again. Jackie said fine and she again left a message on his voicemail. The end of the day came and Jackie again did not receive any return phone call.
The following morning Jackie called her sister and asked her to come and sit with Bill while she went to their Insurance Company. Jackie drove over to where their Insurance Company was located, she got out of her car with their Health Insurance Plan in her hand and headed towards the entrance. Upon entering the reception area Jackie saw their agent speaking with another gentleman at his desk. Jackie did not check in with the receptionist instead she walked right over to the agent and asked him why he had not bothered to return her phone calls. The man the agent had been talking to got up and left and the agent then asked Jackie to please sit down so they could talk. After speaking with the agent for close to two hours Jackie walked out satisfied that the agent now knew that Jackie and Bill were going to hold him and the Health Insurance Company he worked for to the promises that they made to her and Bill when they were sold their policy.
About the Author
Rex Steel is known and respected in the health and wellness community. He has been an advocate for the universal heath care system for over 30 years. To find out more about the state of health care and where affordable health care can be found please visit his new and informative website.
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